Who this page is for
This page is for providers whose workers give hands-on help with daily personal activities, in a participant's home or in the community. That includes small support work businesses, sole traders and larger agencies. The change to watch is the expansion of mandatory registration. Our guide to mandatory NDIS registration in 2027 covers the timeline, what is confirmed and what is still unknown. If you work alone, read our guide to NDIS registration for sole traders as well.
Registration today and from 2027
| Today | From 1 July 2027 | |
|---|---|---|
| Do you have to register? | Only if another rule applies, such as supporting participants with NDIA-managed funding | Expected, for supports on the Government's high-risk list. Personal care is one of its named examples |
| Plan-managed and self-managed participants | Can use unregistered providers | Not yet confirmed for each support, because the list is unpublished |
| Deadline | None | Rollout begins 1 July 2027. All providers in scope registered by December 2030 |
The sources are the Department of Health, Disability and Ageing's explanation of the changes and its reform timeline. The Government says it will publish a list of high-risk supports. As at 8 October 2026 we have not found it, so check the official pages before you make a firm decision.
Which audit pathway and modules apply
On the Commission's registration groups list, personal care is group 0107, assistance with daily personal activities, and it requires a certification audit. That means a Stage 1 desktop review and a Stage 2 onsite audit against the Core Module of the Practice Standards.
- Core Module, always. It covers rights and responsibilities, provider governance and operational management, provision of supports, and the support environment.
- Module 1, if you deliver complex personal care. Group 0104, high intensity daily personal activities, is also certification pathway, and it adds Module 1. See our page on high intensity supports.
- Other modules only if your scope pulls them in, for example Module 2a if you implement behaviour support plans. There is no separate personal care module.
Whether the final 2027 list uses these groups has not been announced. Treat 0107 and 0104 as the likely starting point for planning, and confirm against the published list.
An extra condition for lone-worker arrangements
Group 0107 carries an additional registration condition. If a participant lives alone and one worker always provides their personal support, the Commission's conditions for personal support providers require you to assess the risks, monitor the quality of the supports and the participant's satisfaction, have appropriate written agreements or plans, and keep records of the participants in that situation. Build this into your service agreements and risk assessments before the audit, not after.
What auditors look for
The Commission's description of a quality audit says the focus moves quickly from what your policies say to what happens in practice. For personal care providers that usually means:
- Worker files. Auditors check worker screening clearances, qualifications, induction records, ongoing training and supervision.
- Participant voice. Auditors speak privately with participants about whether they feel safe, whether staff listen, and whether they know how to complain.
- Observed practice. Auditors watch how workers communicate, whether consent is sought and whether support matches the participant's plan.
- Working systems. Incident and complaints records, risk registers and meeting minutes show the system running, not just written down.
- Your own words. The Commission expects policies to describe how your organisation really delivers supports, so edit any template to match.
How the package maps to a personal care audit
| Audit scope | What the package provides |
|---|---|
| Core Module | Organisational governance, risk management, incident and complaints handling, worker screening, continuous improvement and quality management documents, with the forms, registers, consent documents and training materials behind them |
| Module 1 (only if you deliver high intensity supports) | Clinical governance frameworks, delegation protocols, care planning templates, medication management procedures and risk assessment tools |
| Module 2a (only if you implement behaviour support plans) | Staff training frameworks, implementation guides, monitoring and review procedures, incident documentation and data collection tools |
| SIL supplementary module | Not included. Prepare evidence for its four outcomes separately. |
The 220+ documents arrive as editable Word files. See the full contents and the cost guide for what the rest of the journey involves. The documents do not register you. Your audit and the Commission's decision do.
This page is general information based on NDIS Commission and government sources at the date shown. It is not legal or professional advice, and the rules can change. Check the NDIS Commission's current requirements and read our disclaimer.